FAQs

Welcome to our FAQ section. Here you’ll find answers to the most common questions about ordering, shipping, returns, and our products.

1. What products do you sell?

We provide high-quality home appliances including refrigerators, freezers, washing machines, and other essential household equipment.

2. Do you ship to the entire UK?

Yes, we offer free shipping across the entire United Kingdom.

3. How long does shipping take?

Shipping typically takes 3 to 7 business days.
You will receive a tracking number once your order is dispatched.

4. How can I track my order?

You can track your order using the tracking link emailed to you after shipment.
If you didn’t receive it, contact us at support@quelthorix.shop and we will resend it.

5. Can I cancel my order?

Orders may be cancelled within 12 hours of placing them.
If the order has already been shipped, cancellation may not be possible.

6. What is your return policy?

You may request a return within 30 days of receiving your item if it is defective, damaged, or not as described.
Items must be unused and in their original packaging.

7. How do I request a return or refund?

Email us at support@quelthorix.shop with your order number, name, and the reason for return.
Our support team will guide you through the process.

8. Do you offer product warranties?

Yes, all our home appliances include a standard manufacturer’s warranty.
For product-specific details, check the item description or contact us.

9. What payment methods are accepted?

We accept multiple secure payment options including major credit/debit cards, PayPal, and other checkout methods offered on our site.

10. What if my product arrives damaged or faulty?

Please contact us immediately with photos or a video of the issue.
We will arrange a replacement or refund as quickly as possible.

11. How do I contact customer support?

You can reach us via:

Email: support@quelthorix.shop
Phone: +44 07490 359063